Chapter Corner

Jerry Bowman

The High Cost of an Untrained Workforce

Zero Defects is a common business practice which aims to reduce and minimize the number of defects and errors in a process and to do things right the first time. The ultimate aim will be to reduce the level of defects to zero. However, this may not be possible in practice and what it means is that everything possible will be done to eliminate the likelihood of errors or defects occurring, and to fix any issues that are discovered.