Chapter Corner

Newsroom & Insights: August 2014

Give Your Company World-Class Customer Service

When was the last time you were absolutely “wowed” by the service you received? When you bought your last car? At a restaurant? Or possibly when ordering something on the Internet?

The reality is that everyone wants to be treated like a business’ only customer, yet we are rarely treated to exceptional customer service in our daily activities. And that’s good for you and your electrical contracting business.

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Personal Protective Equipment

More than likely the old cliché of “Dress for Success” is a familiar phrase but one could argue that it takes on an entire new meaning when used in reference to an electrical worker. Appropriate dress can make a difference for electrical workers. Professionals working with electricity, including installers and inspectors, need to understand that appropriate personal protective equipment (PPE) for the job is important if not critical to a better chance of a trip home and not to some other less desirable destination. It also just happens to be something OSHA finds very important. Personal protective equipment is not just something you buy and put on like other clothing, this equipment is life safety related and should be handled, treated, and understood as such.

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Troubleshooting Success is a Mix of Personality and Process

The keys to making money and enjoying a long and healthy career, according to a couple of veteran electrical troubleshooting pros, are: Live by the three Ps and follow a proven problem-solving process.

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How to Survive an OSHA Audit

“Hello. I’m from OSHA and I am here to help you.”

If you own or operate a business, chances are you have heard these dreaded words before. Next to, “Hello. I’m from the Internal Revenue Service,” there are few greetings more inclined to make your knees weak. But it doesn’t have to be that bad.

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When Does it Make Sense to Outsource Payroll?

Payroll processing can be cumbersome for any industry…but nothing compares to the complexities of construction payroll.

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Get Your Compensation Systems in Good Order for the Market Upswing

Is it easy in your market to recruit and retain top estimators, project managers, and superintendents? Have you been surprised by the recent turnover of a high-potential employee? Many of your peers have. Just a year or two ago, FMI was hearing from clients that there was plenty of available talent on the street because of downsizing during the recession.

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A Good Employment Policy Involves More Than Just Hiring

Business owners frequently ask, “What can I do to avoid a wrongful termination charge by an employee?” The easy answer is, “Don’t hire the wrong person for the job.” The reality is that one day every business owner will face the unpleasant task of having to terminate an employee for one reason or another. The question then becomes, “How can a business retain good employees and avoid terminations?”

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How Van Organization Can Benefit Your Company

As a contractor, you understand the importance of organization. Between your office, paperwork, and appointments, there are a lot of things to juggle on the job. One of the most important aspects of your business organization starts with your work vehicle.

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The Small Business Issue

Just a few days prior to completing this issue of Insights, I went to lunch in Old Town Alexandria, just a few miles down the road from the IEC National Office. As I walked up King Street, I had a smile on my face while passing the boutiques, family-owned businesses, and “Mom and Pop” shops. Small businesses like these are the pulse that drives America. These businesses drive our economy and are our job creators.

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New Beginnings

Beginning a new career is an exciting time—it’s like turning the page to a new chapter in your life. As I participated in apprentice graduations at IEC chapters across the country in May and June, the excitement was everywhere. Proud family members, encouraging colleagues, and supportive instructors all celebrated each apprentice’s accomplishment. Completing the four- year apprentice training program is not an easy task, and each apprentice should feel proud of this significant achievement.

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